Terms & Conditions

FINAL PAYMENT

The balance of the booking cost (Break charges, accommodation or other supplements and additional chargeable items, less any deposits paid) will be detailed on your booking confirmation that we will send you.

Payment of the balance must be paid prior to arrival.*

*(Special offers may state different payment conditions)

METHOD OF PAYMENT

We accept credit and debit cards (but NOT Diners Club). We do not accept cash or cheques at any of our outlets at the resort. If this causes you particular difficulty, please call us prior to your arrival to discuss.

CONFIRMATION OF BOOKING AND YOUR CONTRACT

When you make your reservation by telephone you will be required to confirm your booking and by doing so you will be entering into a Contract with UNISON and these Booking Terms & Conditions will apply. If for any reason in the future you have to cancel your reservation, cancellation charges will be incurred. In all cancellation circumstances the deposit payment is forfeited. This contract is governed by English Law and is subject to the exclusive jurisdiction of the Courts of England and Wales. On receipt of your deposit, we will send you written confirmation of your reservation, via email. By giving us your email address you opt in to receiving email correspondence from us. (If you no longer wish to receive this correspondence please click the ‘Unsubscribe’ button and we will remove you)

TARIFF

All prices shown are inclusive of VAT at the prevailing rate. We reserve the right to alter all prices at any time before confirming your reservation. The price of your holiday shown on your confirmation (Break charges, accommodation, other supplements and addition chargeable items) will not be changed except through governmental action (e.g. an increase in the rate of VAT). The price agreed at the time of booking is the best available at that time, the cost of your booking will not be altered if prices increase or decrease for the same break at a later time. The price of your holiday could go up or down, the price you see is the price you pay at that time

ACCOMMODATION

Hotel Rooms services are available on request. Self catering cottage services are chargeable if required.

Please note, we are unable to guarantee specific room numbers or location of accommodation. We will endeavour to meet your request where possible, subject to availability.

Cots and highchairs are available in self catering accommodation for a small additional charge.

AMENDMENTS TO YOUR RESERVATION

After your confirmation has been issued you may wish to make some minor amendments to your reservation. We will try to meet with your request; however a charge of £10 per amendment will be made. Where major amendments (change of date or duration or any other amendment of a similar substantial nature are made, this will be treated as a cancellation and subject to the ‘Cancellation Charges’ shown below).

CANCELLATION BY YOU

It may be necessary for you to cancel your holiday. In the event of cancellation your Deposit is not refundable. If you cancel within 48 hours of the start of your booking, you will remain liable to pay the full holiday cost.

 MULTIPLE ROOM BOOKINGS

Part cancellation deposit will be forfeit on the cancelled room.

CANCELLATION (BY YOU) CHARGES

The following charges apply to all cancellations by you: Cancellation, once confirmed: Loss of deposit. Cancellation within 48 hours of the start date: Total Cost.

CANCELLATION AFTER THE START OF YOUR BOOKING

Where a guest detailed on your Reservation has to cancel their holiday after commencement, due to any reason, refunds are NOT given.

IF WE CHANGE YOUR RESERVATION

Very occasionally, it may be necessary for us to make changes to reservation details and to our website, both before and after your reservation has been confirmed. As this is usually the result of circumstances totally outside of our control, we must reserve the right to do so. Most changes will usually be of minor nature. If however there is a particular service or facility that you require or anything which you feel is a major reason for selecting the particular service or facility that you require, or anything which you feel is a major reason for selecting the particular holiday, you are requested within our policy of ‘Fair Trading’ to confirm with our office, in writing, at any time 8 days prior to arrival, that that particular service or facility is available for your holiday date.
We undertake to acknowledge in writing all such requests. Should you not make any such request in writing, it is contractually agreed that the provision of any such service or facility is a minor part of your overall holiday. In the rare event of our having to make a major change, we will notify you as soon as possible. We will then offer you the choice of:

1. Accepting the changed arrangements or
2. Purchasing an alternative stay, if available, (and paying a sum or receiving a refund in respect of any price difference) or;
3. Cancelling and receiving a full and prompt refund of all monies paid.

If you choose 1 or 2 we may pay you compensation as shown below. If you choose 3 we will refund all the money you have paid to us plus compensation shown below. However, in no case will we pay compensation if the major change is made as a result of unusual and unforeseen circumstances beyond our control, for example but not limited to, natural disasters, fire, industrial disputes, technical problems, bad weather, acts of government, the consequences of which we could not have avoided even with all due care.
Period before arrival date within which a major change is notified to you – Compensation per Adult

1. More than 42 days – NIL0-42 days:- £5 on holidays less than 7 nights/£10 on all other holidays

No compensation is payable in respect of minor changes. We cannot be responsible for any costs and expenses you may incur as a result of any change.

CANCELLATION/REFUSAL BY US

Very rarely we may find it necessary to cancel reservations and we reserve the right to do so. However, we will only cancel if:

4. You fail to make payment in full and on time.
5. If we are forced to do so as a result of unusual and unforeseeable circumstances beyond our control, the consequences of which we could not have avoided even with all due care.
6. It is possible we may cancel a particular break if we have sold insufficient capacity of available accommodation to enable that break to be operated within an acceptable standard of both atmosphere and viability. In the event of cancellation (other than due to your default in payment) we would then return to you all money you have paid us, or will offer you an alternative holiday of comparable standard. Whichever you choose, we will pay compensation as shown above. No liability for any other costs which may arise from such cancellations can be accepted by us.
7. We are continually refurbishing and updating the Resort with new facilities and accommodation. Sometimes it is unavoidable that these plans will affect holidays booked in advance and accepted in good faith at the time of booking. Where this causes a change to your holiday we will endeavour to inform you with as much notice as possible and offer you alternative accommodation or alternative dates, or if necessary we may be forced to cancel your holiday with us. In this unlikely event a full refund of all monies paid will be made to the party booker. Unison Croyde Bay Resort cannot be held liable for any 3rd party and/or any other expenses associated with any cancellations howsoever caused.
8. If your behavior, or that of any member of your party, causes or is likely to cause distress, damage, danger or offence to other guests, employees or others or where behaviour is deemed to be aggressive, rude or threatening. In such circumstances, you agree that all monies paid are non-refundable, and that the remainder of your booking will be cancelled.
9. We reserve the right to refuse entry to our premises

NON ARRIVAL/NO SHOW

Unless you notify us by email and you have acknowledgment of receipt

The latest time by which you must check in is 4.a.m. of the day after your first night booking (following morning), after 4a.m your booking will automatically cancel and the remainder of your booking may be re sold. Your deposit will be forfeit. If you arrive later than this we will however do our best to re instate your booking but cannot guarantee that we will have availability.

POLICY OF FAIR TRADING

We take every care to ensure that the details of our advertising materials are accurate with regard to the descriptions of the services and facilities available or planned to be available at Croyde Bay. The operation of Unison Croyde Bay Resort is subject to legislation and guidelines laid down by the ‘Health & Safety Executive’ and Local Authorities and their codes of practice. We accordingly reserve the right to adjust our services in order to meet these standards. All photographs used in our advertising materials are intended for general guidance only. It is possible that in some circumstances, some accommodation of a particular facility may have to be temporarily withdrawn, due to maintenance, renovation, adverse weather conditions, changes in governmental legislation, or any other factor outside of our control. We therefore reserve the right to make such alterations in the above circumstances without prior notice, and are unable to accept liability for the loss of an advertised facility, or to pay any compensation for any inconvenience caused. However, see ‘IF WE CHANGE YOUR RESERVATION’ section.

CALL MONITORING

Calls may be monitored and recorded for quality and training purposes. We endeavor to offer a prompt and efficient booking service and take the welfare of our staff seriously. Consequently, aggressive, rude or threatening behavior will not be tolerated and in such circumstances we reserve the right to cancel any booking without refund.

COMMENTS

We sincerely hope you will not encounter any problems during your holiday. In the unlikely event that you do, you must notify us immediately. Most problems are capable of being remedied on the spot and we will do our best to ensure they are. Should however, you remain unhappy after notifying us during your stay, you must put any unresolved complaint in writing to us within 28 days of the end of the holiday. We will then investigate the matter so that an amicable resolution can be reached if at all possible. We regret we cannot accept liability for any claim not notified to us in accordance with these Booking Terms and Conditions. It is specifically agreed by you that failure to notify a complaint immediately or as soon as possible or at all before departure will entitle us to refuse to entertain the complaint, irrespective of its merits’. The decision of The General Manager is final.

ARRIVAL & DEPARTURE 

To ensure that accommodation is properly cleaned, keys cannot be guaranteed before 4pm at the earliest on the day of arrival. Accommodation must be vacated by 10am on every departure day. Upon departure, the guest agrees to hand over the room in a clean and tidy condition and to make good or pay for any furniture, fixtures and equipment that may be broken, lost or damaged during their occupation and/or for additional cleaning. In the event of keys being lost or not returned on check out, this will incur a charge of £15.00 per set to cover the replacement costs of the key and fob. In the case of Self Catering Accommodation all pots, pans, crockery, cutlery etc are to be left clean in the appropriate cupboard/space. The accommodation is only to be used by persons detailed on the reservation Confirmation. Towels and soap are provided for use in the accommodation only. Late departure, if not booked in advance, will incur an hourly/part hourly charge of £20 per unit.

LOST PROPERTY

If you believe that any personal belongings have been left behind or lost on the resort, please call us as soon as possible and we will do our best to help. We reserve the right to charge for postage and packaging in returning items of lost property. We are unable to accept liability for loss or damage to any times left at the resort.

VISITORS AND NON-RESIDENTS

Visitors and Non-Residents are not permitted in accommodation without prior arrangement with Management. Sporting and all facilities are not available for non-guests. Where permission is given, any visiting non-guests must leave the premises by 11pm. Use of certain facilities by local members is limited by management approval and numbers.

CAR PARKING

All vehicles are parked completely at the owners risk – no liability will be accepted by the Company for any damage, however caused.

SMOKING

In accordance with government legislation smoking is not permitted in any enclosed public space on the resort. Electronic Cigarettes are not permitted in Public areas. For the comfort and benefit of our guests who wish to smoke, external areas are available. Smoking is not permitted in any guest accommodation. Should there be evidence of this condition being breached you will, be charged £150 for extra cleaning of soft furnishings, carpets etc.

GENERAL CONDITIONS

Dogs, are welcome in our Waggy Tails Cottages and designated dog friendly lodges, both of which have a fenced area to allow them a private outside space.

Dogs are also allowed in designated public open and inside areas (including one bar) but are restricted from others for the comfort of all our guests. You can also leave your dog unattended in your accommodation on the understanding that he/she does not create a disturbance and that any damage will be charged for.

Please keep your dog on a lead at all times whilst in the designated public areas and always clean up all mess.

The use and storage of E-scooters is not permitted on the resort

Guests are welcome to bring their own BBQs to utilise in our designated picnic area or outside the self-catering cottages. However, BBQs are not allowed near or around the lodges and hotel rooms. To prevent damage to the grass, BBQs must be positioned at a minimum of 30cm off the ground and should be supervised by an adult at all times. Guests are kindly reminded that it is their responsibility to properly dispose of any waste generated during their BBQ activities.

Special medical diets can be catered for with advance notice. For Health & Safety reasons and to protect all of our Guests we cannot accommodate Guests who have an infectious or contagious medical condition in the 14 days prior to arrival, without a doctor’s certificate to confirm your condition is no longer contagious. Any guests diagnosed with any infectious or contagious disease whilst at the resort agree to immediately leave the premises or at the discretion of management confine themselves and party to their accommodation. UNISON has a responsibility for the welfare of all its guests, and therefore reserves the right to terminate the holiday of any guests, e.g. excessive noise. Persons under 18 are not allowed to purchase alcohol from any bar and only drinks purchased in the bars are allowed to be consumed in the bars and public areas; infringement of this may also lead to expulsion. Any lost holiday time due to expulsion resulting from unreasonable behavior will not be refundable. UNISON cannot accept responsibility for any valuables unless deposited in reception and an official receipt obtained. This includes loss or damage to any valuables left in accommodation, on the premises or in any motorized transport and the like. Swimming and all recreational activities are at Client’s own risk. We regret we are unable to offer any child care facilities. Whilst we are happy to provided children’s activities, they are not child care facilities. Please note that at all times the safety of children is the responsibility of the parent or guardian. The parent or guardian will be held accountable for the actions of any minor(s) in their control. Should any of these terms and conditions or parts thereof be declared void or unenforceable, the remainder of the terms or parts thereof shall remain, where possible, in full force and effect.

Any commercial or for personal gain photography or videography on the premises is not permitted unless officially authorised by UNISON Croyde Bay Resort in writing.

OASIS LEISURE COMPLEX

SWIMMING POOL – Children under the age of 12 years must be supervised by an adult at all times. We have a ratio of 1 adult:5 children. Children over the age of 12 years can use the pool without adult supervision. All personal belongings left in our luggage storage and on the pool side are left at the owners risk.

The following age restrictions apply; 

SPA POOL – Aged 8 years and over

STEAM ROOM – Aged 12 years and over

SAUNA – Aged 16 years and over

GYM – Aged 16 years and over

Photography and videography is not permitted in the Oasis Leisure Centre.

PRICING

Customers are reminded that any prices quoted prior to booking are a guide only and may vary at the time of booking The price quoted once confirmed by email is guaranteed, and will not be subject to fluctuation in prices at other times. We reserve the right to lower or raise our break prices in response to changing market pressure, and prices for a particular holiday will fluctuate based on demand. All pricing is subject to the prevailing promotional availability at the time of booking only.

UNISON member 20% discount is valid for direct bookings only through Croyde Bay Resort at croydeunison.co.uk or on 01271890890, no discount will be applied when reservations are booked on third party platforms.

FIREWORKS

Fireworks are not permitted on site.

ENTERTAINMENT

During general School holidays we provide a full evenings’ entertainment. Outside of these times we have limited, or no, evening entertainment; if this is an important reason for booking, please check the ‘Entertainment Schedule’ on our website for details.

FORCE MAJEURE  

If we cancel your break due to Disasters, acts of God, national emergencies or government regulations, we will refund monies paid but will exempt us from compensating you for the cancellation.

PROTECTION AND WELFARE

For the protection & welfare of our guests & staff, if we suspect or have a report of any actual or potential illegal activity, including but not exclusive to domestic abuse, we will without consultation call the Police

EMERGENCY CONTACT

Out of hours emergency telephone number:

07732 336 203